Welcome to our Medical Home

At Dural Family Medical Practice, our male and female doctors are passionate about delivering thorough care in a diverse number of fields of General Practice including: women and children’s health, men’s health, chronic and complex disease management, preventative health checks, immunisations, skin cancer and melanoma screening and treatment, mental health and sexual health to name just a few areas. To book an appointment today as a new patient, please simply follow our online booking link here. There will be a new patient form to complete. Should you have any questions, please call us today on 9651 2077. Our doctors look forward to caring for you soon!

Phone and video consultations

Phone and Video Consultations are available only to patients who have attended the practice in person in the previous 12 months.

The exception to this rule is for children under the age of 12 months, and people in isolation due to a COVID-related public health order (eg, recovering from COVID-19, or home isolation due to being a household or close contact)

To book a phone or video consultation, when you book online, simply select phone or video consultation as your “appointment type”. For video consultations, you will require a smart phone with front-facing camera, and mobile internet connection.

When booked for a video consultation, you will receive an SMS message around 5 minutes prior to your appointment time, with a link to join a virtual waiting room. Your GP will know that you are waiting and will join the video link when he/she is available (please be patient in case your GP is running late).

All phone and video consultations attract the same fee arrangement as standard appointments. Bulk-billing is available only to children under 16 years and patients with a valid Pension or Concession card.

Prescriptions

Prescription requests can only be given via an appointment with your GP – whether it be a face-to-face standard appointment, or phone or video consultation.

Reception will not be able to take requests for prescriptions over the phone. This is to ensure that your doctor can thoroughly assess medication safety, review dosage, side effects and relevant preventive screening that may be due.

Prescriptions can be sent at the time of the consultation directly to patients’ mobile phones as an e-prescription QR code that can be scanned by your local pharmacist.

Callbacks and Clinical Reminders

CALLBACKS

Once you have performed a test ordered by your doctor (e.g., pathology, imaging), you may receive an SMS message advising you either that:

  1. Your results were stable and that you only need to make a follow-up appointment with your doctor if they requested, if you have ongoing symptoms, or if you have any further concerns
  2. You need to make a non-urgent appointment within 7 days. This can be done by booking an appointment online.
  3. Your results are urgent, and to call the clinic to make an appointment to book an urgent appointment.

CLINICAL REMINDERS

From time to time, you may receive SMS messages to remind you if you are due for a screening test (e.g., mammogram, skin check) or a health assessment or care plan.

Medical Certificates

Medical Certificates can be provided by your GP only via an appointment with your doctor. As medical certificates generally cannot be backdated, please endeavor to make an appointment with one of our doctors if you are unwell.

Please book a telephone or video consultation if you are too unwell to attend the clinic in person, or if you have any infectious symptoms.

Fees

In order for us to continue delivering high-quality General Practice healthcare, we are a mixed-billing medical practice and bulk-bill only children under 16 years old, and patients with a valid Pension, DVA or Health Care Card. We appreciate full payment of fees on the day of consultation. We use Medicare Online and Hicaps so the Medicare rebate can be immediately refunded to your bank account.

Our fees structure is as follows:

Bulk-billing applies to patients under 16 years old, Health Care and Pension Card holders, and Veterans Affairs Card Holders. All other patients will incur a gap fee:

WEEKDAY FEES

Consultation Type Private Fee Medicare Rebate Out of Pocket Expense
Standard (up to 15 minutes) $74.10 $39.10 $35
Long Consultation (20 – 29 minutes) $132.75 $75.75 $57
Long Consultation (30 – 40 minutes) $160.75 $75.75 $85
Extended Consultation (>40 minutes) $196.50 $111.50 $85

SATURDAY FEES

On Saturdays, bulk-billing applies to only children under 16 years of age. From 9th May 2022, all other patients (including Health Care and Pension Card Holders) will incur gap fees as follows:

Consultation Type Private Fee Medicare Rebate Out of Pocket Expense
Standard (up to 15 minutes) $84.10 $39.10 $45
Long Consultation (20 – 29 minutes) $142.75 $75.75 $67
Discounted Gap Fees for Health Care and Pension Card Holders:
Standard (up to 15 minutes) $74.10 $39.10 $35
Long Consultation (20 – 29 minutes) $132.75 $75.75 $57

• Skin biopsies and other minor surgical procedures generally incur a gap fee of $60 - $110, depending on the complexity of the procedure. Please note that from 9th May 2022, all patients (including patients holding a Health Care or Pension Card) will incur gap fees for all skin surgical procedures. Your doctor will advise you of the out-of-pocket cost to your procedure.

• All laceration repairs / suturing of wounds, including children and patients holding a Health Care or Pension Card will incur a gap fee of $90 - $110, depending on the complexity and site.

• Newborn babies awaiting Medicare Card to pay Medicare fee, which can be claimed back in full (no gap) when the Medicare card arrives.

• Appointment fee for patients without a Medicare Card is $90.00.

Please note that from 9th May 2022, any NEW patients aged 16 and above booking to see Dr Sharmini Mendis and Dr Christopher Chang will incur an out of pocket gap fee (including Pension and Health Care Card holders).

Workcover

We will bill the insurance company only after an email from the insurance company accepting liability is produced to us, including a claim number. All bills prior to that, including the initial consultation regarding the injury, will be paid by the patient, and a receipt will be issued to enable the patient to claim this back in full from WorkCover.

AfterHours

Outside of our normal opening hours, for all non-urgent medical issues, please contact the National Home Doctor Service on 137 425.

For all medical emergencies, please dial 000 or present to your nearest Emergency Department.

Referrals

Specialist Referral requests can only be given via an appointment with your GP – whether it be a face-to-face standard appointment, or phone or video consultation.

Reception will not be able to take requests for referrals over the phone.

Privacy

Confidentiality of patient information is a fundamental component of the health care system. It is necessary for the practice to collect personal information from patients to attend to their healthcare needs and for associated administrative purposes. Care will be taken that all information held by the practice is secure and accurate. Unless we have your expressed written consent, or your life is at imminent risk of harm, and in line with Privacy Legislation, medical information cannot be disclosed to any family, friends or other members of the public. We will only disclose relevant information to healthcare workers involved in your treatment if necessary.

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